General Terms & Conditions of Sale

1. Seller

The seller is:

Ascanbe Amsterdam BV Trading as Ascanbe Schubertlaan 28 4837 CP Breda The Netherlands

Chamber of Commerce (KVK): 42152433 VAT ID: NL869946328B01 Email: info@ascanbe.nl

These Terms apply to every offer and purchase agreement concluded through our website.

2. Products

We take reasonable care to describe and present our watches and other products as accurately as possible.

Product photography and digital representations are intended to represent our products accurately. However, colours, reflections, textures and finishes may appear slightly different depending on lighting, photography and the display settings of your device.

The essential characteristics and specifications of each product are stated on the relevant product page.

Minor differences that do not affect the agreed characteristics, functionality or reasonable expectations of the product do not constitute a lack of conformity.

3. Prices

All prices displayed to consumers within the European Union are stated in euros and include applicable VAT, unless expressly stated otherwise.

Any delivery charges or other mandatory charges applicable to your order will be displayed before you place the order.

For deliveries outside the European Union, additional import duties, taxes or customs charges may apply. Where these are not collected by Ascanbe during checkout, they are the responsibility of the recipient.

In the event of an obvious pricing, technical or typographical error, we may correct the error. If this affects an order you have already placed, we will contact you and, where appropriate, give you the option to cancel the order and receive a full refund.

4. Orders

You place an order by completing the checkout process and submitting your order through the website.

Before placing your order, you will have the opportunity to review and correct your order details.

Submitting an order constitutes an offer to purchase the selected product. After receiving your order, we will send you an electronic acknowledgement.

The purchase agreement is concluded when Ascanbe confirms acceptance of your order by email.

We may refuse an order where there is a legitimate reason to do so, for example if:

• the product is unavailable; - payment cannot be authorised; - the information provided is incorrect or incomplete; - we reasonably suspect fraud or misuse; or - an obvious pricing or product-information error has occurred.

If payment has already been received for an order we do not accept, the amount paid will be refunded.

5. Payment

Available payment methods are displayed during checkout.

Payments may be processed by an authorised third-party payment provider. Where payment details are processed directly by that provider, Ascanbe does not receive or store your complete payment-card details.

Unless expressly agreed otherwise, payment is due when the order is placed.

The product remains the property of Ascanbe until the purchase price has been paid in full.

6. Delivery

We offer worldwide shipping.

Available delivery methods, delivery charges and estimated delivery times are displayed before you place your order.

Unless another delivery period has been expressly agreed, your order will be delivered without undue delay and no later than 30 days after conclusion of the purchase agreement.

If a material delay occurs, we will inform you as soon as reasonably possible.

If we fail to deliver within the agreed period, you have the rights provided by applicable consumer law.

7. Shipping and risk

Ascanbe watches are shipped using a tracked and appropriately insured delivery service where available for the relevant destination.

A signature may be required upon delivery.

Ascanbe bears the risk of loss of or damage to the product until it has been physically received by you or by a third party designated by you, other than the carrier.

8. Right of withdrawal

If you are a consumer purchasing online within the European Union or European Economic Area, you generally have the right to withdraw from your purchase without giving a reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, physically receive the product.

To exercise your right of withdrawal, you must inform us of your decision within this period.

You can do this through the withdrawal function available on our website, by using the model withdrawal form provided by Ascanbe, or by sending an unequivocal statement to:

info@ascanbe.nl

After notifying us, you must return the product without undue delay and no later than 14 days after notifying us of your withdrawal.

9. Returns

Products must be returned with reasonable care and, where reasonably possible, with their original accessories, documentation and packaging.

You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning, comparable to what would normally be permitted in a physical store.

You are responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Unless otherwise stated by Ascanbe, the direct cost of returning a product under the statutory right of withdrawal is borne by you.

Where a product is defective, damaged on delivery or otherwise does not conform to the purchase agreement, your statutory consumer rights apply.

Return instructions and the applicable return address will be provided as part of the return process.

10. Refunds

If you validly withdraw from the purchase agreement, we will refund the payments received from you for the returned product, including the cost of our least expensive standard delivery method offered for the original order.

If you selected a more expensive delivery method, such as express delivery, the additional delivery cost is not required to be refunded.

We will make the refund without undue delay and no later than 14 days after being informed of your decision to withdraw.

We may withhold the refund until we have received the returned product or until you provide evidence that you have returned it, whichever occurs first.

Unless otherwise agreed, refunds will be made using the same payment method used for the original transaction.

11. Personalised and Atelier Ascanbe watches

The statutory right of withdrawal does not apply to products made according to your individual specifications or that are clearly personalised, where the applicable legal requirements for this exception are met.

This may apply to certain Atelier Ascanbe watches that are individually designed, configured or produced specifically for you.

Where the right of withdrawal does not apply, we will make this clear before you place the order.

A product is not automatically excluded from the right of withdrawal merely because it is produced after an order is placed.

Your statutory rights in relation to a defective or non-conforming personalised product remain unaffected.

12. Three-Year Ascanbe International Warranty

Every new Ascanbe watch is covered by the Ascanbe Three-Year International Warranty from the date of delivery.

The warranty covers manufacturing defects under normal use.

The warranty does not cover:

• normal wear and ageing; - scratches, dents or other cosmetic damage caused by use; - accidental damage, impact, misuse or improper handling; - damage resulting from unauthorised modification, opening or repair; - straps and other components subject to normal wear; - damage resulting from use outside the stated water-resistance specifications; or - loss or theft.

If a defect is covered by the warranty, Ascanbe will repair or, where appropriate, replace the affected watch or component without charge, subject to the applicable warranty conditions.

The Ascanbe Three-Year International Warranty is provided in addition to, and does not affect, any statutory rights you may have under applicable consumer law.

13. Repairs and servicing

If your watch requires inspection, repair or servicing, please contact info@ascanbe.nl before sending the watch to us.

For repairs or servicing that are not covered by the Ascanbe Warranty or applicable statutory rights, we will provide an estimate before carrying out chargeable work.

No chargeable repair will be carried out without your approval.

14. Complaints

If you have a complaint regarding a product, order or our service, please contact:

info@ascanbe.nl

Please include your order number and a clear description of the issue where possible.

We will handle complaints within a reasonable period and seek to provide an appropriate solution in accordance with applicable consumer law.

15. Liability

Nothing in these Terms excludes or limits Ascanbe’s liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by law, Ascanbe is not liable for losses that were not reasonably foreseeable when the purchase agreement was concluded or for losses resulting from use of a product contrary to its intended use or supplied instructions.

Nothing in these Terms limits your mandatory statutory rights as a consumer.

16. Force majeure

Ascanbe is not responsible for a delay or failure to perform an obligation where and to the extent that performance is prevented by circumstances outside our reasonable control.

These circumstances may include serious disruption to transport or logistics networks, natural disasters, governmental measures, war, civil unrest, major infrastructure failures or comparable events beyond our reasonable control.

Where such circumstances materially affect your order, we will inform you as soon as reasonably possible and take reasonable steps to minimise the impact.

Your mandatory consumer rights remain unaffected.

17. Privacy

Personal data relating to your purchase is processed in accordance with our Privacy Notice and applicable data-protection legislation.

Please see our Privacy Notice for further information.

18. Changes to these Terms

The version of these Terms made available to you when you place your order applies to that purchase.

We may update these Terms for future purchases. Changes will not retrospectively alter an agreement already concluded with you.

19. Governing law and disputes

These Terms and purchase agreements concluded with Ascanbe are governed by Dutch law.

If you are a consumer residing in another EU or EEA country, this choice of law does not deprive you of mandatory consumer protections available under the laws applicable in your country of residence.

Any dispute will be submitted to the competent court in accordance with applicable law.

20. Contact

Ascanbe Amsterdam BV Trading as Ascanbe Schubertlaan 28 4837 CP Breda The Netherlands

Chamber of Commerce (KVK): 42152433 VAT ID: NL869946328B01 Email: info@ascanbe.nl