Contact

Get in touch

Have a question about the J1, delivery or aftercare? Email us directly. If your question concerns an order, include your order number.

Personal service

Email Ascanbe about the watch, delivery or aftercare.

What does Ascanbe mean?: Ascanbe comes from ‘As Can Be’. The name reflects our belief in giving a design the attention it deserves and continuing to improve it.
What is the J1?: The J1 is Ascanbe’s first collection. Its first release is the Limited Founders Edition of 200 individually numbered watches. 100 in Cosmic Blue and 100 in Racing Green.
Which colours are available?: The J1 comes in Racing Green and Cosmic Blue. Select a colour on the product page to see its current availability.

Where do you ship?: We offer worldwide shipping.
How is shipping arranged?: Shipping method and cost are agreed with you personally after your order and invoiced separately. Once delivery is agreed, your watch is dispatched securely and fully insured within two working days, unless otherwise arranged.
Is my order insured during transport?: Yes. Every shipment is secured, insured and requires a signature on delivery.

Can I return my watch?: You have 14 days from delivery to return your watch. It must be unworn, undamaged and returned with all original packaging, tags and documents.
Who pays for return shipping?: Return shipping is at your cost unless the watch is faulty or not as described. We recommend using an insured, tracked service.
When do I receive my refund?: We refund the purchase price within 14 days of receiving and inspecting your return.

What does the warranty cover?: Every Ascanbe J1 comes with a 3-year full warranty from the date of delivery, covering manufacturing defects under normal use. It does not cover accidental damage, misuse, unauthorised service or normal wear and tear.
How do I request a repair?: Contact customer service with your order number and a description of the issue. We will assess whether the repair is covered by warranty before any work begins.

Ascanbe Amsterdam B.V.
info@ascanbe.nl